Watson Consoles Blog

The Ravalli County 911 Center team has seen its share of change, with three remodels in just over 15 years. With the needs of the community changing, the Center prepared this time with a solution designed to meet their needs today and tomorrow.

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Before spending municipal dollars on dispatch center furniture, research your options. Understanding the nuances of technology furniture - design, materials, finishes, features - will help you choose products that will last for a decade or more.

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This article follows our previous discussion about the impact of workplace design on employees. Today we'll discuss the best way for PSAPs to prioritize workplace design elements. This includes surveying the team and creating a workstation spec that supports PSAP engagement and retention strategies.

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Kern County Fire Emergency Communications Center was an early adopter of Mercury workstations. In fact, the team's feedback helped us fine-tune product details that benefit operators sitting at Mercury today. We recently visited Kern County to discover how the team has adjusted to the modern console style.

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PSAPs recognize, now more than ever, that the work-environment influences dispatcher focus, comfort, stress-management, engagement, and retention. Learn which workplace improvement is likely to give your dispatchers and your team the biggest boost.

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Experts agree that you are most at risk for catching (and sharing) viral infections between October and May. There are many surfaces in your Comm Center that harbor germs. Here are some best practices for stopping the spread of the cold and flu. 

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As populations grow, more PSAPs are challenged to expand teams in existing spaces. This requires comm centers to rethink space planning. Each dispatcher requires local storage and access to the multiple technology systems and equipment, making space contraction a challenge. Here's how Doug Wisser helped re-imagine the space needed to dispatch. 

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We happily receive customer feedback regularly. This stands out. The dispatcher's comment reinforces the value of our focus to improve the dispatching work environment. Dispatch console workstations are one piece of the mission critical landscape. And it's the piece we are passionate about getting right.

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Reducing workplace discomfort and injury is critical for PSAPs challenged with down-time and churn. While somewhat surprising, it is true that the industry lacks a centralized ergonomic standard to address the needs and challenges specific to 911 dispatching environments. Read on to learn how PSAP equipment providers can deliver meaningful solutions. 

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When damage occurs to 911 dispatch consoles, repairing it can take valuable time away from dispatchers, IT specialists, and facility managers involved in solving the problem. One of latest improvements from the Watson Consoles’ product design team seeks to minimize that burden. Learn how Lucas Pearl took on one of your desk's frequently used features.

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There is little else that epitomizes the term “love – hate relationship” like the working relationship between dispatchers and the police. At times either side can forget that they are working for the same team. And while police deal with the physical side of the job, dispatchers are no stranger to controversy, anger, animosity, stress, and mental anguish.

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Advances in linear dispatch console workstation design have put users first - technology integration has improved and user comfort and focus features are more efficient and effective. Teams now have outstanding options for desktop convenience power and data. What are the convenience port solutions for operators who prefer the conventional 90 degree, corner unit? 

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Our dispatch console furniture is designed in consultation with customers like you, so we know what it takes to keep a center humming over the long haul. This series of Mercury feature enhancements increases function and improves the user experience for primary user groups including the 911 dispatch operator, IT professional and facility manager.

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Congratulations! You just found out your dispatch center is getting a new building! You can't wait for the architects to finish the building design so you can start planning your new dispatch furniture layout. Not only can you not wait, you shouldn't wait! Here's why.

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If you're an emergency communications pro, you know how important it is that tools and technology stay current with public safety regulations and workplace requirements. For us, this means designing solutions that ease technology and equipment integration and access. Learn what inspired Design Engineer, Sil B., to create a better monitor array and why it matters. 

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Old-school police officers can recount the days of the desk sergeant sitting with his feet up, waiting for the phone to ring and putting out calls over the one button radio. Dispatching was simpler back then.  As societal norms have grown more complex, the role and technology of first responders has matched the pace. 

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In the last installment, 5 Signs you Should Invest in New Dispatcher Desks, we shared the top reasons many PSAPs are prompted to seek funding for work station replacements. Making a case for replacement dispatcher desks and obtaining funding can be a long process. Start by identifying the need(s). Here are five MORE signs that your center may be ready for workstation replacements. 

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Some folks think 911 dispatchers sit at the type of desks found in a corporate office. The "desks" are far more complex and provide the, literal, foundation for mission critical communications technology.  Since these workstations are more complex, require an investment from the agency, and are only updated every decade or so, how can you be sure you're in need of replacement console workstations?

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When you get approval to design your new dispatch center, be ready! Demo PSAP technology, chairs, floors and workstations at the International APCO Conference Expo - The Sand's Convention Center - August 6 and 7.  Be sure to stop at booth #1215 and learn how Watson's tech-ready, future-proof workstations enhance design and provide your agency lasting value. 

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For 15 years, the landscape of the modern-era PSAP remained virtually unchanged with operators sitting in pods at 90 degree corner workstations. When the 90 degree style made its debut, it was revolutionary and capably accommodated critical technology.  Today, changes in technology, ergonomics and use-of-space have rendered the style outmoded. Learn why.

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Smooth operation of multiple input devices, hardware and software is the backbone of mission critical service. Cords and cabling are the connective tissue. All to often, however, cable management is an after thought. Learn how the right dispatch console work station design eases the IT burden and protects your mission critical systems. 

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Each day Snohomish County 911 handles approximately 1800 police, fire and medical-response calls from their 32-position consolidated PSAP. Two agencies, SNOCOM and SNOPAC, merged in January 2018. To promote unification and cross-team communication, Snohomish made changes to the physical environment. Learn why Watson Consoles is part of their solution.

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It is critical that console workstation providers deliver service and resources that matter, easing the ownership burden and extending the value of your asset. This should include recommendations for getting the most out of the console amenities, tips for daily maintenance and easy-access to specialists who can answer any questions you may have along the way.

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911 dispatchers and communications center managers tune in to our blog feed for project profiles, tips from industry pros and the latest information on dispatch console workstations. Here are the top five blogs of 2018. Catch up when you have a few minutes of down-time.

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Sometimes it feels like influencing change is impossible! The truth is, it is possible. Here are 5 steps you can easily add to your daily routine. These active strategies will help you improve communication and relationships. Download and print this 11x17 poster for your mission critical team. It starts with you. Print it. Post it. Practice it.

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Watson Consoles understands the way you operate and we design furniture to make your workday better. We are here to keep your consoles running as long as you need them. Watson Consoles now offers the industry's most comprehensive warranty for dispatch workstations. $0 maintenance for the first 10 years and lifetime coverage for all parts manufactured by Watson.

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When 911 dispatch products funding is available, be ready to make a recommendation. Demo the most functional, durable, and handsome consoles on the market at the National NENA Conference Expo - Music City Center, Nashville - June 18 & 19 -  Booth #307. Learn why Watson's user-centered, tech-ready, future-proof consoles provide your agency the best value. 

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Boeing has named its 2017 Supplier of the Year Award winners, recognizing 13 companies for the high-quality products, services and value they create. Watson was honored as a distinguished Boeing Supplier of the Year. Learn more about Watson's history with Boeing and the criteria Watson met to earn the acknowledgment.

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At 46 positions, the Memphis PD communications' team is the largest Public Safety Answering Point in Shelby County, Tennessee. When challenged to move into an alternative space, Shelby County 911 sought a solution that would make the best use of limited square feet AND provide amenities the space previously lacked. 

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This Utah PSAP was ready to expand. The catch? They needed to add two positions to an already full room. In addition, they wanted the upgrade to support collaborative response and make the center feel lighter and brighter. Learn how effective use of space and modern workstation design were the keys to Summit's successful expansion. 

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John Lennon once said that life is what happens when you’re making other plans, referring to the fact that, so often, what we think we want and what we actually have are two very different things. There’s nothing wrong with thinking about tomorrow, but if we don’t occasionally notice what’s going on around us today, we might be making sacrifices of which we’re not aware.

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If you are a public safety communications professional, you know the best dispatch console workstations are designed, engineered and built to meet the distinct needs of multiple groups – dispatchers, IT specialists and facility managers. Of all the unique features on a 911 workstation, a pencil tray is rarely among them. So, you might ask, “Why is this relevant to my PSAP?” Here is why.

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A "stress helps" mindset may sound counter-intuitive - especially when the stress you experience is affecting your sleep, your mood, and your relationships. For 911 dispatchers and other mission-critical operators, learning to tame the stress effect is critical for daily health and long-term stability.

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Lisa had been a telecommunicator for about 3 years when she hit a wall. Despite knowing her work was meaningful (she was saving lives, after all), she couldn’t shake the feeling she could be doing more with her life. Frequent overtime could’ve been a factor, but she and her family appreciated the larger paycheck. Her coworkers were sometimes a challenge to deal with, but, for the most part, she got along with everyone. Another consideration dawned on her.

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Each year we create an event badge for the PSAP teams we have come to know and respect. It's our way of saying thank you for sharing your experiences and helping us create the best dispatch furniture in the industry. How do you get the 2018 collectible badge? Read on...

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Function? Durability? Style? Cost. At a conference expo, your team can conduct thorough research (in one location) by evaluating how multiple vendors score in each of these areas. Even if you are not currently "buying," keep in mind that  your team is more likely to SECURE FUNDING if you provide a clear case for the need along with product comparisons and budget numbers.

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In a previous blog, Treadmills at your dispatch console: the good, the bad, and the ugly,  we shared experiences that 911 dispatchers have had with treadmills in their centers. We learned that it’s not always a great fit for everyone. For those centers that have decided to incorporate treadmills, here are the top picks for commercial applications AND three reasons why sourcing directly can benefit your team.

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24/7 monitoring teams, including PSAPs, are placing a heavier emphasis on the health and wellness of their team members. Human factors considerations range from height-adjustability to focal depth adjustment and the addition of user-regulated environment controls. An additional factor for health-minded comm centers is indoor air quality.  Read on to learn more about the value of indoor air quality and the differences between the two major organizations that certify console workstations.

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Florescent lighting + long hours in front of screens = sore eyes, blurry vision, and headaches. If you are monitoring critical operations you have experienced, or will likely experience, these symptoms. For this reason, dispatch console lighting has quickly risen to the top as a critical addition to the dispatcher’s tool kit. Flexible task lights are even better and here’s why.

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When your life is defined by how much you do for the world—the difference you make to those around you—it feels counter-intuitive to hit the PAUSE button. But what if a simple pause held more happiness and an increased ability to care for the world? Yes, by slowing down it’s possible to do more! Read on to discover why hitting "pause" reduces stress and is especially beneficial if you have a high-stress role.

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The Weber Area Dispatch 911 Team hosted an open house in October 2017 where they celebrated the expansion of their center. Today, nearly six months into occupancy, Kevin Rose, Operations Manager and Kyle Phipps, IT Manager, share details about their quest to improve tech integration and operator comfort.

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At Watson we have the privilege to work with hundreds of PSAPs throughout the course of a year as they design their new facilities.  A few times a year we take a moment to reflect and identify patterns in customer preferences, evolving functional requirements and technology integration.  While every center has their own unique requirements, the following three trends are currently driving most of our new project specifications.

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If you are not directly involved with staffing a 911 communications center, you likely do not realize the challenges cities face to retain telecommunicators. Providing the right tools for the job, including specialized dispatcher desks, is one way Comm Centers prioritize community safety, and protect public funding from the high spend associated with higher-than-average turnover. 

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Selecting new dispatch furniture can be incredibly exciting. Working with your team to visualize and evaluate the latest and greatest dispatcher desks can boost morale and lead to increased employee engagement. For good reason, features and benefits are major drivers in the selection. Often overlooked, however, are less tangible attributes of potential vendors. Here's why these are equally important in the decision-making process.

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Recently, a customer’s procurement team asked why the dispatchers required 911 dispatch console work stations - versus standard desks. This is a great question and something public agencies should ask when allocating public funds as it is not always easy to balance limited funding across multiple agencies. Being informed about why certain tools are right for the job is one way organizations demonstrate good stewardship of the funds, and respect for the teams and communities they serve.

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If you are a 911 dispatcher or operator tethered to a dispatch console work station, the opportunity to incorporate healthy movement into your day may feel restricted. We recently shared that non exercise activity thermogenesis, NEAT,  can be a valuable part of a plan for a healthier and more resilient you. The best thing about NEAT is that 1) you are already doing it and 2) it is EASY to increase NEAT activities and benefit from the results. Read on for additional information and a few tips for putting NEAT to work.

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Martha and Jim each have a very different impact on their center. Martha inspires a high degree of trust.  The team members offer solutions to organizational challenges without fear of making mistakes. On Jim’s shift, the feeling is different. Day-to-day, his subordinates don’t know what to expect. His employees generally keep their ideas for improving the center to themselves. Do either of these scenarios sound familiar? Read on and discover the attribute that is the biggest differentiator.

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The energy expended during physical activities, other than intentional sporting-like exercise, is called NEAT. NEAT movements can boost calorie burn, increase muscular-skeletal health, and reduce stress. And, yes, chewing gum is one qualifying NEAT activity. That said, learn about more effective NEAT strategies you can incorporate into your day.

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If you are ready to invest in dispatch console furniture, you want to be sure you get exactly what you need. And it's not always easy getting your team in front of the workstations you are considering. Short of multiple day trips to multiple centers near you, what is the best way to live-demo dispatch console furniture? 

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You have researched every furniture vendor in the market. You have reviewed every feature available for modern call center and dispatch console furniture, from ambient lighting and forced heated air to status lights and cup holders. You have reviewed surface finishes and fabric samples with you team. You have braved the RFP process and selected the perfect vendor for your new furniture. It may seem like your work is complete; it has only just begun.

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Your workstation purchase is a big deal. After all, if you are manning a PSAP console, your team will use these workstations for ten years or more. If you have ever been at a center during a console furniture purchase, you might have heard this, “Why are they asking so many questions right now. We’re not even ready to buy!?” Here’s why.

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When exhaustion hits, it is easy to reach for a caffeinated soda,  energy drink, or an aroma-filled cup of joe. While this is exactly what the makers of these products want you to do, there are more effective ways to boost your energy.  Get ready to take your full-shift head-on with these 5 alternatives.

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More than 10,000 visits by Comm Center managers, IT managers, and 911 telecommunicators have landed these blogs on the top 5 for 2017. If you haven't had the chance yet, give them a read. 

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Thank you for dedicating your time to man the lines this holiday season. We appreciate you. And, if you haven't read it, check out 'Twas the Night Before Christmas in the Dispatch Center by T. Nedzbala. We've included the link below.

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Buying 911 dispatch console furniture is a big deal. Most PSAPs receive furniture budget every seven to 10 years. When they do it is likely the staffer leading the charge will not have guided the process before. The depth of information related to police and fire dispatch furniture is vast. Many PSAP teams have shared that they have made purchases in haste and not received ideal solutions for their team. You can change that.

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In the quest for a fully staffed communications center, it can be difficult to know what people really want out of their work experience. Fortunately, if you don’t know, it’s not a problem. The best comm centers don’t try to motivate their people. They focus on something much more powerful instead.

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 There are benefits sometimes missed during the evaluation of communications center furniture. Seasoned 911 dispatch staffers will understand why specific feature sets are important for the long-term benefit of a Center and team.  Read on to learn how you can up the ROI on your dispatch consoles and commercial furniture purchase.

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With thoughtful research you can stretch your budget and give teams what they need to be comfortable, focused and productive. Furniture provides value beyond the basic features sets. Your dispatcher workstations, desks, conference and training room tables can influence mood, team dynamics and the public’s perception of your organization. Learn how you can up the ROI on your dispatch consoles and commercial furniture purchase.

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“I wish selecting dispatch furniture was easier. How do I keep the operator’s happy and the consoles within budget?” "How do I get more bang for the buck?” ...Sourcing complex technology furniture can be a challenge. You CAN have it all. Learn why some features matter more than others and discover long-term payoffs that you may not have thought about.

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During her nearly three-decade career as a front line telecommunicator, Laura’s passion for the job waned. More recently, things had gotten worse. She was short with callers and impatient with coworkers. Her daily attitude, usually positive and upbeat, turned sourer each day. 

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In our post, Simplify Your Data Management Solution, we addressed the need for separate cable channels for video and data to mitigate signal interference. Another signal interference risk to your dispatch center communications system may come from unintentional radio frequency contamination. Here’s what you should know.

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Winter is nearly upon us. Did you know that as many as 4 of 6 people experience the effects of "winter blues"? For 911 dispatchers dealing with high-stress calls, the added strain of dreary skies can take a toll. Here are some tips and resources for battling the darker days of winter.

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Did you know that the aesthetic impact of 911 dispatch furniture can have a lasting effect on your team? That effect - good or bad - influences focus, efficiency, comfort and, ultimately, a center's churn rate. And the ripples of your purchase impact the economy. Learn how your single 911 dispatch furniture purchase can do so much.

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Now through June 2021, if you are part of a Department of Defense agency, your group can receive discounts on Watson Consoles’ height-adjustable desks and technology furniture. Watson Consoles is the proud recipient of the Navy BPA, Spiral III awarded for work surfaces, workstations, computer furniture and accessories as outlined under Watson Furniture Group’s GSA agreement.

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A compelling and passionately communicated vision can change the world. President Kennedy put a man on the moon and Dr. Martin Luther King, Jr.’s dream inspired hundreds of thousands. Communications Center managers may not be sending rockets into space, but their vision can have a similarly inspirational effect. 

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The answer is BOTH! In the previous installment, we shared the myth of wood inferiority, the reason that the mis-information about wood-core materials has come up more frequently, and the true value of blended materials manufacturing of dispatch consoles. Now, discover why wood and steel - together - provide lasting durability and superior aesthetics for 24/7 shift-work teams. 

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You may have been recently misled with a false claim. The pitch may have gone something like this: “I understand your agency is planning to replace your consoles... ...That’s great news. As you consider your options, you should really stay away from the wood-based products. Steel is so much more sturdy! You need a console that is built to last and wood can’t do the job.”

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Cold and flu season is nearly upon us. Experts agree that you are most at risk for catching (and sharing) viral infections between October and May. When your team is committed to front-line community help, keeping sick days at bay is a necessity. Making sure your dispatch console clean is one way you can guard against the spread of cold and flu germs. 

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USB chargers are everywhere. In fact, they have become more necessity than convenience. What’s great is that you can find them just about every place you need them - wall outlets and car panels and even airplane seats.You are probably most familiar with USB type-A – the standard. USB type-A connectors only plug in one way (which is most always never the way you try to plug it in the first time) and are big and bulky. The good news is that USB type-A has some competition. USB type-C is a technology that is gaining steam..

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As a heroic caregiver to the world, it’s easy to put others' needs first. This “putting others first” is a hallmark of 9-1-1 superheroes, who are committed to helping others both on and off the job. In many cases, however, this wonderful quality can stretch thin the most resilient caregiver. Identifying the hallmarks of happiness and prioritizing your own today can make it easier to weather the ups and downs without turning into Negative Nelly.

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If you are a dispatcher, you have one of the most stressful jobs out there. To be ready and focused for the next call, we know you can use all the help you can get!  Read on to better understand the powerful impact of scent on mood and productivity. And we'll share a great tip that we accidentally discovered while setting up for APCO.

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Daniel Sundahl's evocative image, above, communicates the emotional stress Dispatcher's encounter on a regular basis. Last week, at APCO, the Watson team had the privilege of hearing stories from dispatchers and other first responder teams. We were again reminded how passionate, proud and strong your teams are.

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In this installment, you’ll learn steps you can take at your agency to create a culture of problem-solving. And you’ll learn to identify and work-through common roadblocks. Read on and discover how you can be part of a lasting and meaningful shift at your agency.

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Don't think you'll be there to shop?

Based on the average PSAP funding cycle, if your center hasn't purchased new console furniture within the last 7 to 10 years, it's time to consider your console options. When funding becomes available, having familiarity with console models and features eases the buying process. 

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In PSAPs and operations centers across the country, “the way we’ve always done it,” is no longer a viable business practice. Entire organizations, from the top-down and the bottom-up, are devoted to uncovering novel approaches to solving challenges. Wouldn’t it be nice if the problems at your comm center solved themselves? 

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A New Name and a New Look

Formerly Watson Dispatch, our brand update is an extension of our renewed commitment to exemplary product design, manufacturing, and customer care. Visit watsonconsoles.com and take a tour.

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Did you know?

Compassion fatigue affects as many as eight out of ten 911 dispatchers.  Repeated exposure to second hand trauma while fielding emergency calls can take a toll on mental, emotional, and physical health. 

Michelle Perin shared her insight into compassion fatigue and the risk to 911 dispatchers in a 2012 Officer.com blog

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Why do some people thrive in the midst of daily challenges while others get taken out? Why can some people tolerate a tremendous amount of stress and others get sick? Resilience.

Resilience is the ability to bounce back in the face of hardship and adversity, and perform at your best on a consistent basis. Like a stress ball that returns to its original shape after being squeezed, the resilient recover more quickly when life’s pressures mount. Research has shown that dispatchers who are resilient feel more in control of their work and lives in general, use less sick time and are happier.

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Did you know?

Sitting for long periods stresses your joints, promotes back pain, reduces circulation, and increases your risk of heart disease and diabetes. If you are a PSAP dispatcher, or part of the 100 million+ Americans that work at a desk every day, you have a little extra work to do to keep your health on track. The good news is that increasing your NEAT can significantly improve your health. You might be wondering, "What is NEAT?"

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The Washington State Department of Transportation (WSDOT) 2016 building upgrade marked the move from 1980’s era counter tops with built-in monitoring to modern freestanding workstations. For the first time, WSDOT provides a complete ergonomic suite for users, the capability to house additional hardware and video screens, and easy access to technology for IT technicians. The improvements were long overdue for the Seattle team, who monitor a complex, multi-modal transportation system.

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The adjustment controls integrated into a dispatch console evolve just like the technology the console is designed to hold. The catalyst for change at the manufacturing level is typically related to updates in safety and ergo standards, and feedback from users related to comfort preferences. For the PSAP, seeking out new features may be inspired by dispatcher complaints about current features, a renovation, a move, fluctuation in staffing, or team consolidation. 

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Technology drives efficiency within the PSAP. In addition to making sure your center has the most current systems capability, it's important to consider how the hardware impacts your space. By now it’s a familiar refrain: as technology gets better, technology gets smaller. For PSAP centers, this is a good news/bad news scenario.

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Each year APCO (Association of Public Safety Communications Professionals) recognizes outstanding contributions within the PSAP community. This year they received more than 275 nominations in nine categories. We extend a special congratulations to our friends at Kitsap 9-1-1 and Pennington County 9-1-1. Their leadership and the dedication 

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PSAPs all over the country are experiencing similar challenges. Low staffing. High turnover. Mandatory overtime. Low morale. And it’s not only because they don’t have money to spend. Some centers offer starting pay above $80,000 per year and still can’t solve these problems.

The best comm centers, however, have cracked the code. Using a combination of tools and approaches, exemplary center managers have made their comm centers places where people want to work. 

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Communications team leaders experience some common pain points directly related to workspace impact on employee satisfaction. In a previously published blog, How the Best Comm Centers Motivate Their Front-Line Employees, Adam Timm discusses the negative impact of dissatisfaction on operations and suggests ways to change the tide.

However, not all change has to happen at once. There are small adjustments that will positively affect how people feel about being at work and support a healthy office environment.

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Soon we'll be heading into cold season. For many PSAPs (Public Safety Answering Points), the impact of cold and flu season on staffing is a recurring pain point. And for team members who are diligent about washing hands and dosing Zinc and C, the invisible contaminates they are exposed to at shift changes can derail their well-tuned health practices.  Communications center managers know a healthy workplace helps keep the team in-tact and operations running smoothly. Among communication’s centers, in the last few years there has been an increased interest in antimicrobial work surface

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From June 3-8, the National Emergency Number Association (NENA) will host their annual conference and expo. This is your chance to learn why your console workstation choice is an important building block for a high performance PSAP.  This crucial support tool is worth checking out and here's why....

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Technology has done wonders for the PSAP industry, allowing safety centers to respond quicker, more proactively, and more accurately. It’s improved everything from phone calls to radio communication, and made emergency vehicles trackable via GPS. And without exception, these new technologies require a data cable and a connection to the Internet. As the number of technologies helping to facilitate exceptional public safety has grown, the number of data cables and connection points has grown with it. Unless PSAP centers give serious thought to the problems associated with increased cabling

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In the spirit of Earth Day (belated), the Watson Consoles team participated in the second Watson dumpster dive.  We learned that simple improvements to our disposal habits will have high impact on both the bottom line and the health of the oceans, streams and forests we love. Our findings might inspire you to think about your trash differently, too.

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Your emergency response center is a critical hub for community health and safety deployment. To do your job, you rely on a complex network of software, supported by hardware that connects to the building power. The electronic equipment you rely on faces three major power-interruption dangers: lightning, static electricity discharge, and electric al surges. Improperly grounded equipment can be damaged, data can be lost, and the vital services that you provide can be disrupted.

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Technology evolution continues to be a large part of planning and maintaining efficient PSAPs and Operations Centers. Over the past few years we have seen an increased need to provide immediate monitor array solutions that will also work for imminent upgrades. Here are a few of the top questions our customers ask:

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As our collective pursuit of ever healthier work environments carries on, I wanted to take a moment and summarize Watson’s perspective and learnings on the controversial topic of treadmills at your dispatch console.  Since the early 90’s, we have designed our products to encourage healthy lifestyles and adopted many of the best practices as part of our core culture and it came as a surprise to many that we took a skeptical (and practical) stance on the dispatch console treadmill concept.

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What does ‘Future-Proof’ mean?

At the highest level, the concept of future-proofing is to design a product in such a way that it is unlikely to become obsolete.  In reality, very few, if any products are truly future-proof; however, a manufacturer’s commitment to the principles of future-proofing can drastically extend the life of a given product. The factors for determining the usable life vary from product to product and depend in large part to external factors. 

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If you work in a PSAP you know all about the battle of the thermostat. There is a regular struggle between the folks that are too hot and the ones that are too cold. Environmental controls that regulate cool air flow and heat are the best solution for keeping front line emergency dispatchers comfortable and actively focused during shift work.  Let's take a quick look at the options available, the applications, and important things to keep in mind about environmental controls when purchasing new consoles.

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Do I need ergonomic nosing on my dispatch console?

A customer recently asked me about a blog post they read that focused on “ergonomics in the public safety dispatch center” and sited “ergonomic nosing” as an important feature for their dispatch consoles.

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Watson Consoles - Mercury Piezo Technology from Watson on Vimeo.

Linak’s Piezo anti-collision technology is now a standard feature included on all Mercury consoles. The new leg system increases product safety and reduces risk of property damage. The built-in Piezo sensoris highly sensitive and reacts quickly to hard obstructions when raising or lowering the worksurface. No additional programming is required by the user.

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Your manufacturer should provide detailed print or video media to help your teams fully utilize their new technology furniture assets. Take a minute to learn about the great user features built into our Mercury consoles.

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Mercury is a natural fit for Northwestern University's state of the art Dispatch & Communications center. This compact center was designed from the ground up to incorporate the latest in PSAP technology including fully adjustable Mercury Dispatch consoles.

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