Before spending municipal dollars on dispatch center furniture, research your options. Understanding the nuances of technology furniture - design, materials, finishes, features - will help you choose products that will last for a decade or more.
Read on to discover in-depth information on a variety of categories, all worth considering before you buy dispatch consoles.
- PSAP design and space planning trends
- Public safety technology integration
- Durability – design, engineering, materials and construction
- Titles and certifications
- Features that promote user focus, comfort and health
PRODUCT INFORMATION & BUYING GUIDESDISPATCH CONSOLE FEATURES & ACCESSORIESEMERGENCY & 911 DISPATCH CONSOLESWORKSTATION ERGONOMICS & WELLNESSDISPATCH CONSOLE TRENDSCASE STUDIESWATSON CONSOLES PRODUCT LINES
Product Information & Buying Guides
If your organization is considering new dispatch furniture this year, now’s the time to get up to speed on the latest trends and options in dispatch desks and workstations. While some features are standard, details matter.
These resources will help teams better understand the unique features of complex technology furniture, including 911 dispatcher consoles. You’ll also discover opportunities to inspect furniture from multiple vendors before you make your decision.
Dispatch Console Features & Accessories
911 dispatcher workstation “features” and “accessories” include items like height adjustability, environment controls, cable channels, and even cup holders.
Features and accessories, from sit-to-stand height adjustment to the cup holder, play an important role in protecting technology and keeping shift workers focused on their mission critical work.
Use these resources as a starting point for understanding how well-designed features address common user pain points.
Emergency & 911 Dispatch Consoles
Durability is king - especially for 24/7 municipal agencies. Most comm centers purchase dispatch consoles every 7-12 years. For some PSAPs, workstations have to last 15-20 years.
It is important to note that not all dispatch consoles are engineered and built for lasting durability. Using the right materials for the right application is one way manufacturers engineer furniture to withstand 24/7 shift work. Identifying the right materials for the job is one of Watson’s chief manufacturing competencies, evidenced by Lake Oswego, Oregon’s 23-year-old dispatch consoles.
Learn more about why 911 dispatchers need specialized workstations, what to look for when researching emergency dispatch consoles and tips for outfitting a center that weathers change.
Workstation Ergonomics & Wellness
Dispatchers spend a lot of time at their consoles and often endure high levels of stress. The effects of stress can lead to burnout and churn.
PSAPs invest in their dispatchers’ physical and mental health by providing feature-rich dispatch console desks that keep operators comfortable, boost their focus and help them decompress after tough calls.
Learn how specific dispatch console features can improve operator health and reduce stress.
Dispatch Console Trends
Dispatch console desk “trends” are established when field-tested change proves valuable to the operator, agency and the constituents PSAP teams serve. These trends reflect improvements in space planning, workplace and workstation design, and technology innovation and standardization.
How will you outfit your center the next time around? Read on for thought starters on how to help improve your team’s collaboration potential, traffic and communication patterns, and tips for boosting general wellness.
Learning from other agencies is one way you can accelerate your dispatch console research. Case studies, like these, give your team insight into common and unique challenges faced by PSAPs, security and critical operations teams.
Watson Consoles Product Lines
Watson Consoles created the first modern 911 dispatch console and continues to innovate. The Watson portfolio offers both 90 degree and linear workstations. Choose the style that best supports your space and team’s work style. Storage units, lockers, meeting and conference tables are perfect for debriefing, training and administrative areas.
Mercury Pro →
Mercury Pro is the future of console furniture with unmatched comfort controls and better tech integration than ever before.
Mercury Lite →
Mercury Lite provides height-adjustability, scalable tech integration, and 24/7 durability for those on a budget.
Synergy Pro →
Synergy Pro delivers ergonomics, comfort controls and tech integration for active 24/7 environments.
Synergy Lite →
Synergy Lite is a freestanding 90 degree console with full height-adjustablility and basic tech integration.
Multi-functional lockers, mobile units and stationary cabinets provide open or concealed storage for supplies and personal gear.
Centralized debriefing and training space is critical for operations and response teams. All Watson tables and desks are designed and manufactured for lasting durability in high-energy centers.