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Watson Consoles Blog

Jul 25, 2017

New Name, Same Commitment to Providing World-Class Products

New name, same world class products

A New Name and a New Look

Formerly Watson Dispatch, our brand update is an extension of our renewed commitment to exemplary product design, manufacturing, and customer care. Visit watsonconsoles.com and take a tour.

If you are familiar with Watson, read on to meet the team and learn about some of the changes we're making. 

If you are new to Watson, dive in. We bet you'll like what you discover.

Our Philosophy

You can expect expertise, creativity, accuracy, speed, communication, and trust from our team. These attributes guide our specification, installation and service processes. 

Meet the Team

Leadership

"Every Watson project begins and ends with a deep understanding of our customers and their challenges.  Our track record of success is a result of coordinating 

specialized teams that design, manufacture and install our products according to specific requirements for every project."
     -Alex Carmichael

 

Product Specialists

Quint Andrae has more than 20 years experience developing solutions for PSAPs.Quint Andrae, right, guides the national Watson Consoles' sales team. Quint spent 18 years designing and building ergonomic 24/7 consoles specifically for dispatch centers before joining Sales. He spearheaded the product initiatives that led to the development of Mercury and now serves as chief product ambassador and technical expert. Quint has attended more than 80 State, Regional and National Public Safety conferences over his career and has hosted multiple educational sessions covering ergonomics and promoting movement and health in the workplace.

Customer Care

Brian and his team of project managers, space planners and customer service specialists help you navigate each stage of the buying process,  The Watson team has more than 36 years combined experience guiding complex product installations. They will help your team with product recommendations, space planning, pricing, and creating a delivery and installation plan that synchronizes with your other vendors.  Meet a few members of the team!

Consoles Team Leads

If you have a question about Watson Consoles, would like to schedule a presentation or demo, reach out to us and we'll make sure you get the help you need. 

Design Innovation

Understanding how we can help dispatcher health and focus during long shift hours is our primary goal. With more than 2500 consoles installed across the nation, we've had the opportunity to speak with many dispatchers, engineers, IT techs, and center managers. Our most recent innovation, Mercury, was designed as the direct result of more than five years of interview-driven research with center managers, dispatchers, call-takers, and IT personnel. Every Watson console provides:

  • Full height-adjustability, easing body strain by promoting posture changes throughout the course of a shift
  • Focal depth adjustment to relieve eye strain
  • Thoughtful and ergonomic design details including placing environment controls within reach
  • Conventional and emerging technology integration
  • Durability that meets or exceeds BIFMA standards for 24/7 shift work
  • A lifetime warranty

High performance consoles thanks to manufacturing and design excellence.

Manufacturing Excellence

Over the last 35+ years, our teams have developed superior expertise in both wood and steel manufacturing.  And we continue to improve techniques, materials and machining to advance durability and design innovation.Our unique approach to blending wood and steel, and understanding the best applications for both, results in beautiful, durable technology furniture that lasts a decade or more. No other console manufacturer applies this blend of advanced design philosophies to their consoles. 

We have customers who have had Watson consoles for more than 20 years and they still look great!

Market Expertise

Public Safety, Security, NOC, SOC, TransportationHistorically, Watson has provided technology workstations for Public Safety and Security. Interaction with users in alternative spaces has reinforced that our consoles are well-suited for multiple applications. Our technology workstations are design-engineered with crucial attributes necessary to support real-time monitoring environments:

 

1) house multiple technology platforms

2) shield power and data cabling

3) guard against interference and disconnection

4) promote operator attention and promote prompt reaction time.

Watson offers four primary console designs with multiple models and options to suit specific needs in multiple industries.

Focus on Improvement

Watson Consoles ISO certs

 

 

Our commitment to continuous improvement is evidenced first by our culture of curiosity and second by our ISO certifications in Quality Management, Environmental Management and Occupational Health and Safety. ISO requires that we develop repetitive processes, audit them regularly, and adjust them for lasting improvement.

 


 

Join the Conversation 

We'd like to get to learn more about your challenges. And how we can be part of the solution. Reach out and give us your feedback.

Share your experience

 

P.S. We're a fairly curious bunch. We've done some research on subjects that our customers often ask us about. Here's some of what we've learned: