Watson Consoles Blog

Soon we'll be heading into cold season. For many PSAPs (Public Safety Answering Points), the impact of cold and flu season on staffing is a recurring pain point. And for team members who are diligent about washing hands and dosing Zinc and C, the invisible contaminates they are exposed to at shift changes can derail their well-tuned health practices.  Communications center managers know a healthy workplace helps keep the team in-tact and operations running smoothly. Among communication’s centers, in the last few years there has been an increased interest in antimicrobial work surface

Read More...

From June 3-8, the National Emergency Number Association (NENA) will host their annual conference and expo. This is your chance to learn why your console workstation choice is an important building block for a high performance PSAP.  This crucial support tool is worth checking out and here's why....

Read More...

Technology has done wonders for the PSAP industry, allowing safety centers to respond quicker, more proactively, and more accurately. It’s improved everything from phone calls to radio communication, and made emergency vehicles trackable via GPS. And without exception, these new technologies require a data cable and a connection to the Internet. As the number of technologies helping to facilitate exceptional public safety has grown, the number of data cables and connection points has grown with it. Unless PSAP centers give serious thought to the problems associated with increased cabling

Read More...

In the spirit of Earth Day (belated), the Watson Consoles team participated in the second Watson dumpster dive.  We learned that simple improvements to our disposal habits will have high impact on both the bottom line and the health of the oceans, streams and forests we love. Our findings might inspire you to think about your trash differently, too.

Read More...

Your emergency response center is a critical hub for community health and safety deployment. To do your job, you rely on a complex network of software, supported by hardware that connects to the building power. The electronic equipment you rely on faces three major power-interruption dangers: lightning, static electricity discharge, and electric al surges. Improperly grounded equipment can be damaged, data can be lost, and the vital services that you provide can be disrupted.

Read More...

Technology evolution continues to be a large part of planning and maintaining efficient PSAPs and Operations Centers. Over the past few years we have seen an increased need to provide immediate monitor array solutions that will also work for imminent upgrades. Here are a few of the top questions our customers ask:

Read More...

As our collective pursuit of ever healthier work environments carries on, I wanted to take a moment and summarize Watson’s perspective and learnings on the controversial topic of treadmills at your dispatch console.  Since the early 90’s, we have designed our products to encourage healthy lifestyles and adopted many of the best practices as part of our core culture and it came as a surprise to many that we took a skeptical (and practical) stance on the dispatch console treadmill concept.

Read More...

What does ‘Future-Proof’ mean?

At the highest level, the concept of future-proofing is to design a product in such a way that it is unlikely to become obsolete.  In reality, very few, if any products are truly future-proof; however, a manufacturer’s commitment to the principles of future-proofing can drastically extend the life of a given product. The factors for determining the usable life vary from product to product and depend in large part to external factors. 

Read More...

If you work in a PSAP you know all about the battle of the thermostat. There is a regular struggle between the folks that are too hot and the ones that are too cold. Environmental controls that regulate cool air flow and heat are the best solution for keeping front line emergency dispatchers comfortable and actively focused during shift work.  Let's take a quick look at the options available, the applications, and important things to keep in mind about environmental controls when purchasing new consoles.

Read More...

Do I need ergonomic nosing on my dispatch console?

A customer recently asked me about a blog post they read that focused on “ergonomics in the public safety dispatch center” and sited “ergonomic nosing” as an important feature for their dispatch consoles.

Read More...

Watson Consoles - Mercury Piezo Technology from Watson on Vimeo.

Linak’s Piezo anti-collision technology is now a standard feature included on all Mercury consoles. The new leg system increases product safety and reduces risk of property damage. The built-in Piezo sensoris highly sensitive and reacts quickly to hard obstructions when raising or lowering the worksurface. No additional programming is required by the user.

Read More...

Your manufacturer should provide detailed print or video media to help your teams fully utilize their new technology furniture assets. Take a minute to learn about the great user features built into our Mercury consoles.

Read More...

Mercury is a natural fit for Northwestern University's state of the art Dispatch & Communications center. This compact center was designed from the ground up to incorporate the latest in PSAP technology including fully adjustable Mercury Dispatch consoles.

Read More...