Watson Consoles Blog

Congratulations! You just found out your dispatch center is getting a new building! You can't wait for the architects to finish the building design so you can start planning your new dispatch furniture layout. Not only can you not wait, you shouldn't wait! Here's why.

Read More...

Old-school police officers can recount the days of the desk sergeant sitting with his feet up, waiting for the phone to ring and putting out calls over the one button radio. Dispatching was simpler back then.  As societal norms have grown more complex, the role and technology of first responders has matched the pace. 

Read More...

In the last installment, 5 Signs you Should Invest in New Dispatcher Desks, we shared the top reasons many PSAPs are prompted to seek funding for work station replacements. Making a case for replacement dispatcher desks and obtaining funding can be a long process. Start by identifying the need(s). Here are five MORE signs that your center may be ready for workstation replacements. 

Read More...

Some folks think 911 dispatchers sit at the type of desks found in a corporate office. The "desks" are far more complex and provide the, literal, foundation for mission critical communications technology.  Since these workstations are more complex, require an investment from the agency, and are only updated every decade or so, how can you be sure you're in need of replacement console workstations?

Read More...

When you get approval to design your new dispatch center, be ready! Demo PSAP technology, chairs, floors and workstations at the International APCO Conference Expo - The Sand's Convention Center - August 6 and 7.  Be sure to stop at booth #1215 and learn how Watson's tech-ready, future-proof workstations enhance design and provide your agency lasting value. 

Read More...

For 15 years, the landscape of the modern-era PSAP remained virtually unchanged with operators sitting in pods at 90 degree corner workstations. When the 90 degree style made its debut, it was revolutionary and capably accommodated critical technology.  Today, changes in technology, ergonomics and use-of-space have rendered the style outmoded. Learn why.

Read More...

Smooth operation of multiple input devices, hardware and software is the backbone of mission critical service. Cords and cabling are the connective tissue. All to often, however, cable management is an after thought. Learn how the right dispatch console work station design eases the IT burden and protects your mission critical systems. 

Read More...

It is critical that console workstation providers deliver service and resources that matter, easing the ownership burden and extending the value of your asset. This should include recommendations for getting the most out of the console amenities, tips for daily maintenance and easy-access to specialists who can answer any questions you may have along the way.

Read More...

Watson Consoles understands the way you operate and we design furniture to make your workday better. We are here to keep your consoles running as long as you need them. Watson Consoles now offers the industry's most comprehensive warranty for dispatch workstations. $0 maintenance for the first 10 years and lifetime coverage for all parts manufactured by Watson.

Read More...

When 911 dispatch products funding is available, be ready to make a recommendation. Demo the most functional, durable, and handsome consoles on the market at the National NENA Conference Expo - Music City Center, Nashville - June 18 & 19 -  Booth #307. Learn why Watson's user-centered, tech-ready, future-proof consoles provide your agency the best value. 

Read More...

Boeing has named its 2017 Supplier of the Year Award winners, recognizing 13 companies for the high-quality products, services and value they create. Watson was honored as a distinguished Boeing Supplier of the Year. Learn more about Watson's history with Boeing and the criteria Watson met to earn the acknowledgment.

Read More...

Function? Durability? Style? Cost. At a conference expo, your team can conduct thorough research (in one location) by evaluating how multiple vendors score in each of these areas. Even if you are not currently "buying," keep in mind that  your team is more likely to SECURE FUNDING if you provide a clear case for the need along with product comparisons and budget numbers.

Read More...

In a previous blog, Treadmills at your dispatch console: the good, the bad, and the ugly,  we shared experiences that 911 dispatchers have had with treadmills in their centers. We learned that it’s not always a great fit for everyone. For those centers that have decided to incorporate treadmills, here are the top picks for commercial applications AND three reasons why sourcing directly can benefit your team.

Read More...

24/7 monitoring teams, including PSAPs, are placing a heavier emphasis on the health and wellness of their team members. Human factors considerations range from height-adjustability to focal depth adjustment and the addition of user-regulated environment controls. An additional factor for health-minded comm centers is indoor air quality.  Read on to learn more about the value of indoor air quality and the differences between the two major organizations that certify console workstations.

Read More...

Florescent lighting + long hours in front of screens = sore eyes, blurry vision, and headaches. If you are monitoring critical operations you have experienced, or will likely experience, these symptoms. For this reason, dispatch console lighting has quickly risen to the top as a critical addition to the dispatcher’s tool kit. Flexible task lights are even better and here’s why.

Read More...

At Watson we have the privilege to work with hundreds of PSAPs throughout the course of a year as they design their new facilities.  A few times a year we take a moment to reflect and identify patterns in customer preferences, evolving functional requirements and technology integration.  While every center has their own unique requirements, the following three trends are currently driving most of our new project specifications.

Read More...

If you are not directly involved with staffing a 911 communications center, you likely do not realize the challenges cities face to retain telecommunicators. Providing the right tools for the job, including specialized dispatcher desks, is one way Comm Centers prioritize community safety, and protect public funding from the high spend associated with higher-than-average turnover. 

Read More...

Selecting new dispatch furniture can be incredibly exciting. Working with your team to visualize and evaluate the latest and greatest dispatcher desks can boost morale and lead to increased employee engagement. For good reason, features and benefits are major drivers in the selection. Often overlooked, however, are less tangible attributes of potential vendors. Here's why these are equally important in the decision-making process.

Read More...

Recently, a customer’s procurement team asked why the dispatchers required 911 dispatch console work stations - versus standard desks. This is a great question and something public agencies should ask when allocating public funds as it is not always easy to balance limited funding across multiple agencies. Being informed about why certain tools are right for the job is one way organizations demonstrate good stewardship of the funds, and respect for the teams and communities they serve.

Read More...

If you are ready to invest in dispatch console furniture, you want to be sure you get exactly what you need. And it's not always easy getting your team in front of the workstations you are considering. Short of multiple day trips to multiple centers near you, what is the best way to live-demo dispatch console furniture? 

Read More...

You have researched every furniture vendor in the market. You have reviewed every feature available for modern call center and dispatch console furniture, from ambient lighting and forced heated air to status lights and cup holders. You have reviewed surface finishes and fabric samples with you team. You have braved the RFP process and selected the perfect vendor for your new furniture. It may seem like your work is complete; it has only just begun.

Read More...

Your workstation purchase is a big deal. After all, if you are manning a PSAP console, your team will use these workstations for ten years or more. If you have ever been at a center during a console furniture purchase, you might have heard this, “Why are they asking so many questions right now. We’re not even ready to buy!?” Here’s why.

Read More...

Buying 911 dispatch console furniture is a big deal. Most PSAPs receive furniture budget every seven to 10 years. When they do it is likely the staffer leading the charge will not have guided the process before. The depth of information related to police and fire dispatch furniture is vast. Many PSAP teams have shared that they have made purchases in haste and not received ideal solutions for their team. You can change that.

Read More...

 There are benefits sometimes missed during the evaluation of communications center furniture. Seasoned 911 dispatch staffers will understand why specific feature sets are important for the long-term benefit of a Center and team.  Read on to learn how you can up the ROI on your dispatch consoles and commercial furniture purchase.

Read More...

With thoughtful research you can stretch your budget and give teams what they need to be comfortable, focused and productive. Furniture provides value beyond the basic features sets. Your dispatcher workstations, desks, conference and training room tables can influence mood, team dynamics and the public’s perception of your organization. Learn how you can up the ROI on your dispatch consoles and commercial furniture purchase.

Read More...

“I wish selecting dispatch furniture was easier. How do I keep the operator’s happy and the consoles within budget?” "How do I get more bang for the buck?” ...Sourcing complex technology furniture can be a challenge. You CAN have it all. Learn why some features matter more than others and discover long-term payoffs that you may not have thought about.

Read More...

Did you know that the aesthetic impact of 911 dispatch furniture can have a lasting effect on your team? That effect - good or bad - influences focus, efficiency, comfort and, ultimately, a center's churn rate. And the ripples of your purchase impact the economy. Learn how your single 911 dispatch furniture purchase can do so much.

Read More...

Now through June 2021, if you are part of a Department of Defense agency, your group can receive discounts on Watson Consoles’ height-adjustable desks and technology furniture. Watson Consoles is the proud recipient of the Navy BPA, Spiral III awarded for work surfaces, workstations, computer furniture and accessories as outlined under Watson Furniture Group’s GSA agreement.

Read More...

The answer is BOTH! In the previous installment, we shared the myth of wood inferiority, the reason that the mis-information about wood-core materials has come up more frequently, and the true value of blended materials manufacturing of dispatch consoles. Now, discover why wood and steel - together - provide lasting durability and superior aesthetics for 24/7 shift-work teams. 

Read More...

You may have been recently misled with a false claim. The pitch may have gone something like this: “I understand your agency is planning to replace your consoles... ...That’s great news. As you consider your options, you should really stay away from the wood-based products. Steel is so much more sturdy! You need a console that is built to last and wood can’t do the job.”

Read More...

Don't think you'll be there to shop?

Based on the average PSAP funding cycle, if your center hasn't purchased new console furniture within the last 7 to 10 years, it's time to consider your console options. When funding becomes available, having familiarity with console models and features eases the buying process. 

Read More...

The adjustment controls integrated into a dispatch console evolve just like the technology the console is designed to hold. The catalyst for change at the manufacturing level is typically related to updates in safety and ergo standards, and feedback from users related to comfort preferences. For the PSAP, seeking out new features may be inspired by dispatcher complaints about current features, a renovation, a move, fluctuation in staffing, or team consolidation. 

Read More...

Technology drives efficiency within the PSAP. In addition to making sure your center has the most current systems capability, it's important to consider how the hardware impacts your space. By now it’s a familiar refrain: as technology gets better, technology gets smaller. For PSAP centers, this is a good news/bad news scenario.

Read More...

Soon we'll be heading into cold season. For many PSAPs (Public Safety Answering Points), the impact of cold and flu season on staffing is a recurring pain point. And for team members who are diligent about washing hands and dosing Zinc and C, the invisible contaminates they are exposed to at shift changes can derail their well-tuned health practices.  Communications center managers know a healthy workplace helps keep the team in-tact and operations running smoothly. Among communication’s centers, in the last few years there has been an increased interest in antimicrobial work surface

Read More...

From June 3-8, the National Emergency Number Association (NENA) will host their annual conference and expo. This is your chance to learn why your console workstation choice is an important building block for a high performance PSAP.  This crucial support tool is worth checking out and here's why....

Read More...

As our collective pursuit of ever healthier work environments carries on, I wanted to take a moment and summarize Watson’s perspective and learnings on the controversial topic of treadmills at your dispatch console.  Since the early 90’s, we have designed our products to encourage healthy lifestyles and adopted many of the best practices as part of our core culture and it came as a surprise to many that we took a skeptical (and practical) stance on the dispatch console treadmill concept.

Read More...

If you work in a PSAP you know all about the battle of the thermostat. There is a regular struggle between the folks that are too hot and the ones that are too cold. Environmental controls that regulate cool air flow and heat are the best solution for keeping front line emergency dispatchers comfortable and actively focused during shift work.  Let's take a quick look at the options available, the applications, and important things to keep in mind about environmental controls when purchasing new consoles.

Read More...