Watson Consoles Blog

Each day Snohomish County 911 handles approximately 1800 police, fire and medical-response calls from their 32-position consolidated PSAP. Two agencies, SNOCOM and SNOPAC, merged in January 2018. To promote unification and cross-team communication, Snohomish made changes to the physical environment. Learn why Watson Consoles is part of their solution.

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At 46 positions, the Memphis PD communications' team is the largest Public Safety Answering Point in Shelby County, Tennessee. When challenged to move into an alternative space, Shelby County 911 sought a solution that would make the best use of limited square feet AND provide amenities the space previously lacked. 

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This Utah PSAP was ready to expand. The catch? They needed to add two positions to an already full room. In addition, they wanted the upgrade to support collaborative response and make the center feel lighter and brighter. Learn how effective use of space and modern workstation design were the keys to Summit's successful expansion. 

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The Weber Area Dispatch 911 Team hosted an open house in October 2017 where they celebrated the expansion of their center. Today, nearly six months into occupancy, Kevin Rose, Operations Manager and Kyle Phipps, IT Manager, share details about their quest to improve tech integration and operator comfort.

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The Washington State Department of Transportation (WSDOT) 2016 building upgrade marked the move from 1980’s era counter tops with built-in monitoring to modern freestanding workstations. For the first time, WSDOT provides a complete ergonomic suite for users, the capability to house additional hardware and video screens, and easy access to technology for IT technicians. The improvements were long overdue for the Seattle team, who monitor a complex, multi-modal transportation system.

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Mercury is a natural fit for Northwestern University's state of the art Dispatch & Communications center. This compact center was designed from the ground up to incorporate the latest in PSAP technology including fully adjustable Mercury Dispatch consoles.

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